Política de reembolso

RETURN & REFUND POLICY

Last Updated: May 2026

At JollyAnime, we strive to provide high-quality mascot costumes, plush toys, and custom design services. Please review our return and refund policy carefully before placing an order.

1. CUSTOM PRODUCTS

Due to the personalized nature of custom-made products, the following items are generally non-refundable and non-returnable:

  • Custom mascot costumes

  • Custom plush toys

  • Personalized products

  • Design services

  • Products made from customer-provided artwork or logos

Once production has started, cancellations or major changes may not be possible.

2. READY-MADE PRODUCTS

Ready-made plush toys and standard products may be eligible for returns if:

  • the item is unused

  • the item is in original condition

  • the return request is made within 7 days of delivery

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect:

  • contact us within 7 days of delivery

  • include clear photos of the item and packaging

  • provide your order number

After review, we may offer:

  • replacement

  • repair

  • partial refund

  • full refund

depending on the situation.

4. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • custom-made products

  • used items

  • washed or altered products

  • discounted or clearance items

  • digital design files

  • downloadable content

5. ORDER CANCELLATIONS

Orders may only be canceled before production begins.

If production has already started:

  • cancellation fees may apply

  • material and labor costs may be deducted from any refund

Custom mascot and plush production often begins quickly after approval.

6. REFUND PROCESS

Approved refunds will be processed using the original payment method.

Please allow:

  • 5–10 business days for processing

  • additional time depending on your payment provider or bank

Shipping fees are generally non-refundable unless caused by our error.

7. RETURN SHIPPING

Customers are responsible for securely packaging returned items.

JollyAnime is not responsible for:

  • lost return shipments

  • damaged return packages

  • delays caused by courier services

We recommend using tracked shipping for returns.

8. DESIGN APPROVAL RESPONSIBILITY

Customers are responsible for carefully reviewing:

  • colors

  • sizes

  • spelling

  • design details

  • measurements

before approving production.

Approved designs cannot always be modified once manufacturing begins.

9. CONTACT US

For return or refund requests, please contact:

JollyAnime Customer Support
Email: support@jollyanime.com
Instagram: @JollyAnime

We appreciate your support and understanding.