Frequently Asked
Questions

MOQ varies by product type. For custom plush toys we start at 100 units. For mascot costumes we produce from a single piece. Ready-made catalogue styles have no minimums at all. If you're an indie creator or just starting out, tell us your quantity — we love finding the right solution regardless of size.

The easiest way is to fill in our free quote form with your character description, quantity, target size, and any reference images. We'll get back to you within 24 hours with a detailed quote, timeline, and next steps. Alternatively, email us at support@jollyanime.com or message us on WhatsApp.

Not at all. Our in-house design team works from whatever you have — rough sketches, Pinterest mood boards, reference photos, or even a written description. We convert your idea into production-ready character art and 3D spec sheets. Design support is available as an affordable add-on service and the fee is credited toward your order.

The more detail the better, but at minimum we need: character design or description, desired size(s) (e.g. 30 cm, 60 cm), quantity, and your target delivery date. If you have reference images, Pantone colour codes, or existing product samples, send those too — they help us give you a more precise quote.

Yes — and we strongly encourage it. A pre-production sample (also called a prototype or PP sample) lets you review quality, colours, size, and feel before any bulk production begins. Sample fees apply and vary by complexity, but are credited in full against your bulk order when you proceed.

We manufacture a wide range: character plush toys, anime and manga plush, stuffed animals, plush pillows and cushions, keychains and bag charms, wearable plush (hats, slippers), giant floor pillows, bean bag characters, and plush backpacks. If it's soft and huggable, we can make it.

We work in any size from 10 cm mini keychain charms up to 150 cm giant floor plush. Standard popular sizes are 20 cm, 30 cm, 40 cm, 50 cm, 60 cm, and 100 cm. Non-standard sizes are no problem — just specify your requirements in the quote.

We can manufacture plush from any artwork you own or are licensed to produce. For original characters (OC), indie game characters, Vtuber avatars, or company mascots, no licencing issues arise. For third-party IP (e.g. popular anime characters), you are responsible for securing the appropriate licences before production. We do not produce unlicensed copies of trademarked characters.

Short-pile plush (2–5 mm) has a smooth, velvet-like finish that holds fine detail and colour printing well — ideal for characters with crisp features. Long-pile plush (10–30 mm) is ultra-fluffy and extremely soft — perfect for animals, kawaii characters, and cloud-like textures. We also offer ultra-soft minky / mochi fabric for a premium, silky feel. We'll recommend the best fabric for your character during the design phase.

Yes. We work with Pantone TPX/TPG colour references and can source or dye fabrics to match your brand colours closely. Perfect colour matching depends on fabric type (some textures absorb dye differently), so we always produce a dyed swatch for your approval before cutting production fabric.

Yes to all. We offer embroidered features (faces, logos, text), heat-transfer printing for complex artwork, custom woven labels (brand label, care label, country-of-origin label), custom hang tags, and poly-bag or box packaging with your branding. These are all available as add-ons — ask us during quoting.

Absolutely. We can coordinate custom printed gift boxes, poly-bag window boxes, certificates of authenticity, artist cards, and numbered edition tags. Full packaging design is available or we work from your supplied files. Packaging is quoted separately from the plush itself.

We produce full-body mascot costumes, head-only mascots, partial costumes (torso, hands, feet), walkabout characters, inflatable mascots, sports team mascots, brand and corporate mascots, event characters, and school/university mascots. All designs are custom-built from your artwork or a brief — we can also create the character concept from scratch.

Mascot heads are built on a lightweight structural foam core with a plush fabric outer cover and airbrushed finish for fine detail. Bodies use performance fleece, anti-pill fabric, or EVA foam padding depending on the design. All materials are chosen for durability, breathability, and wearability over extended use.

After order confirmation we send a measurement guide covering height, chest, waist, hips, head circumference, and arm/leg length. If multiple performers will wear the costume, we recommend designing around an average size and including adjustment allowances. We also offer a standard performer size (adult M/L) if you don't need a specific fit.

Yes, with appropriate precautions. We build in ventilation panels and mesh vision areas as standard. For hot-weather use, we recommend a cooling vest worn underneath (available as an add-on) and limiting continuous wear to 20–30 minutes. We can also produce lighter-weight versions using open-cell foam and breathable fabrics for tropical climates.

A standard mascot costume takes 1–4 weeks for production from final design approval, plus 1–3 weeks for shipping. A photo/video approval is sent before shipping so you can confirm everything looks correct.

Yes. We keep your costume specifications on file so we can produce replacement parts (heads, hands, feet) or carry out repairs if the costume is returned to us. We also provide a basic care and cleaning guide with every costume to extend its lifespan.

Quote & design confirmation: 1–3 days
Sample production: 2–3 weeks
Your sample review & approval: up to you
Bulk production: 4–6 weeks after approval
Shipping (air freight): 5–10 business days
Total from first enquiry to delivery at your door: typically 8–12 weeks. Rush timelines are available.

1. Quote & brief — you submit your design and requirements.
2. Technical drawing — our team creates detailed spec sheets and pattern files.
3. Material sourcing — fabrics, threads, and accessories are selected and colour-matched.
4. Sample production — a physical prototype is made by hand.
5. Sample review — you inspect and request any revisions.
6. Production approval — you sign off on the approved sample.
7. Bulk production — factory run begins with QC at every stage.
8. Final inspection — each unit is checked before packing.
9. Shipping — goods are dispatched with full tracking and documentation.

Yes. We provide in-production photo updates at key stages — fabric cut, sewn prototype, and pre-shipment inspection. For larger orders we offer a video call during the bulk run. We want you to feel confident about quality every step of the way — not just when the box arrives.

Yes — up to 2 rounds of revisions are included at no charge. Revisions include changes to colours, proportions, accessory placement, and fill density. Structural design changes (changing the character concept entirely) may incur an additional fee. We will always advise before proceeding if extra charges apply.

Yes, subject to our production schedule at the time. Rush production can reduce the bulk timeline to 2–3 weeks with an additional fee of 20–30%. Rush shipping (DHL Express, 3–5 days) is also available. Contact us as early as possible if you have a hard deadline — we'll always tell you honestly whether it's achievable.

Our factory is based in China and we can arrange virtual video tours of the facility for larger orders or ongoing partnerships. On-site visits can be facilitated with advance notice. We're proud of our production standards and happy to show you around.

Outer fabrics: short-pile polyester plush, long-pile plush, ultra-soft minky, mochi fabric, and velboa — available in hundreds of colours. Filling: hypoallergenic PP cotton (polyfill) for a soft, even feel. Eyes and noses: plastic safety-lock components rated for children 3+. Thread: colour-fast polyester. All materials pass ASTM F963 and EN71 testing requirements.

Yes. All products are produced with child-safety standards in mind: ASTM F963 (US), EN71 (EU), and CPSIA compliance. We use hypoallergenic stuffing, colour-fast and non-toxic dyes, and safety-lock eyes and accessories. Products intended for children under 3 are produced without any detachable small parts.

We can provide ASTM F963, EN71, CE, and CPSIA test reports on request. Testing is carried out by accredited third-party labs (SGS, BV, Intertek). Certification requirements vary by destination market — let us know where you're selling and we'll confirm exactly which certificates your order needs.

Yes — on request. We offer recycled polyester (rPET) plush fabric made from post-consumer plastic bottles, and organic cotton inner lining options. Eco-friendly materials may have a slightly longer lead time and a small price premium. Ask about our sustainable range when requesting your quote.

All dyes are non-toxic, AZO-free, and REACH compliant. We test colourfastness to rubbing, washing, and light exposure. Colours will not bleed or fade under normal use and hand-washing conditions. For products likely to be chewed or mouthed by infants, we can specify saliva-resistant finish dyes.

Fill density is customised per product. A huggable pillow uses softer, looser fill for a squishy feel; a display plush or collectible uses denser fill to hold its shape. You can specify preferred firmness (soft / medium / firm) when ordering, or we'll recommend the best density for your character during the design phase.

We ship to 50+ countries including the United States, United Kingdom, Canada, Australia, Germany, France, Japan, South Korea, Singapore, and most of Europe and Asia-Pacific. If you're unsure whether we ship to your country, just ask — we'll check availability and give you an accurate shipping quote.

We ship via DHL Express (3–5 days), FedEx International Priority (2–4 days), standard air freight (7–14 days), and sea freight (25–45 days) for large volume orders where cost efficiency matters more than speed. All shipments are fully insured and tracked door-to-door.

DHL / FedEx Express: 3–5 business days
Standard air freight: 7–14 business days
Sea freight: 25–45 days (depending on destination port)
We dispatch within 1–2 days of your balance payment clearing. Tracking is shared immediately upon dispatch.

Yes — completely. We prepare all export documentation including commercial invoice, packing list, certificate of origin, and any required regulatory certificates. For shipments requiring HS codes, customs declarations, and import permits, we guide you through the process. Import duties in your country are your responsibility, but we'll advise you on typical rates for your destination.

Yes. You'll receive a tracking number and carrier link as soon as your order is dispatched. For DHL and FedEx shipments you'll also receive automated email/SMS updates at each scanning point. For sea freight, we provide regular milestone updates (departed origin port, arrived destination port, customs cleared, delivered).

All our shipments are fully insured. In the unlikely event of damage or loss in transit, we file the carrier claim on your behalf and arrange either a replacement production run (for large orders) or a full refund. Please photograph any damaged packaging immediately upon receipt and notify us within 48 hours.

Unit price depends on: design complexity (number of pieces, fine detail), finished size, fabric type (standard plush vs. minky vs. eco-materials), accessories (embroidery, labels, packaging), and order quantity. The more units ordered, the lower the per-unit cost due to fixed pattern and tooling costs being spread. Submit a quote request for a personalised breakdown.

If you provide complete, production-ready artwork (front/back character sheets with colour codes), there is no design fee — we move straight to technical patterns. If our team creates or refines the character design, a design service fee applies based on complexity. This fee is fully credited toward your bulk order when you confirm production.

Sample fees are credited in full against your bulk order when you proceed with production. They are not refunded as cash if you decide not to proceed — the sample cost covers materials and skilled labour time. We are transparent about this upfront so there are no surprises.

Standard terms: 50% deposit on order confirmation, 50% balance before shipment (after your pre-shipment inspection approval).

Accepted methods: bank transfer (T/T), PayPal, Wise, and major credit cards via Stripe. All prices are quoted in USD by default; we can also invoice in GBP, EUR, or AUD on request.

Yes. Unit price scales down with quantity — the more you order, the better the per-unit rate. Orders above 500 units, 1,000 units, and 5,000 units each unlock a lower price tier. We'll include tiered pricing in your quote so you can see the savings clearly.

Yes. For brands with regular reorders we offer preferred partner pricing, priority production slots, and simplified reorder processes (since patterns and approvals already exist). Contact us to discuss a partnership arrangement if you anticipate ongoing or seasonal orders.

Quality is checked at multiple stages: incoming material inspection (fabrics, accessories), in-line production checks (stitching, stuffing density, colour accuracy), and a final pre-shipment inspection where every unit is physically examined. For orders above 500 units we can arrange a third-party independent inspection (SGS, QIMA) at an additional cost.

We take full responsibility for manufacturing defects. If items arrive damaged, defective, or not matching the approved sample, contact us within 7 days with photographs. We will either arrange a replacement production run at no charge or provide a refund proportional to the defective quantity. We've been doing this for years and our defect rate is extremely low — but we stand behind our work 100%.

Custom-manufactured orders are produced specifically for you, so they are non-refundable unless defective or significantly different from the approved sample. This is why we invest heavily in the sampling and approval process — once you sign off on the sample, you can be confident the bulk order will match. For ready-made products from our catalogue, standard returns apply.

Minor changes (e.g. label wording, packaging colour) may be possible depending on what stage production is at — contact us immediately and we'll advise. Design or pattern changes after bulk production has begun are generally not possible without additional cost and delay. This is why it's so important to fully review and approve the sample before giving production go-ahead.

Most plush toys can be hand-washed in cool water with mild detergent and air-dried. Avoid machine washing unless the label specifies it's safe — agitation can deform the shape. Surface spot-cleaning with a damp cloth is ideal for light dirt. We include a care label on every product; specific instructions depend on the fabric and any embellishments used.