Question 1

What is the minimum order quantity (MOQ) for custom plush toys?

Accepted Answer

MOQ varies by product type. For custom plush toys we start at 100 units. For mascot costumes we produce from a single piece. Ready-made catalogue styles have no minimums at all. If you're an indie creator or just starting out, tell us your quantity, we love finding the right solution regardless of size.

Question 2

How do I place a custom order?

Accepted Answer

The easiest way is to fill in our free quote form with your character description, quantity, target size, and any reference images. We'll get back to you within 24 hours with a detailed quote, timeline, and next steps. Alternatively, email us at support@jollyanime.com or message us on WhatsApp.

Question 3

Do I need a finished design to get started?

Accepted Answer

Not at all. Our in-house design team works from whatever you have, rough sketches, Pinterest mood boards, reference photos, or even a written description. We convert your idea into production-ready character art and 3D spec sheets. Design support is available as an affordable add-on service and the fee is credited toward your order.

Question 4

What information do I need to provide for an accurate quote?

Accepted Answer

The more detail the better, but at minimum we need character design or description, desired size (e.g. 30 cm, 60 cm), quantity, and your target delivery date. If you have reference images, Pantone colour codes, or existing product samples, send those too, they help us give you a more precise quote.

Question 5

Can I order a single sample or prototype before committing to bulk?

Accepted Answer

Yes, and we strongly encourage it. A pre-production sample (also called a prototype or PP sample) lets you review quality, colours, size, and feel before any bulk production begins. Sample fees apply and vary by complexity, but are credited in full against your bulk order when you proceed.

Question 6

What types of custom plush toys can you make?

Accepted Answer

We manufacture a wide range: character plush toys, anime and manga plush, stuffed animals, plush pillows and cushions, keychains and bag charms, wearable plush, giant floor pillows, bean bag characters, and plush backpacks. If it's soft and huggable, we can make it.

Question 7

What sizes are available for custom plush toys?

Accepted Answer

We work in any size from 10 cm mini keychain charms up to 150 cm giant floor plush. Standard popular sizes are 20 cm, 30 cm, 40 cm, 50 cm, 60 cm, and 100 cm. Non-standard sizes are no problem, just specify your requirements in the quote.

Question 8

Can you replicate an existing character or intellectual property (IP) design?

Accepted Answer

We can manufacture plush from any artwork you own or are licensed to produce. For original characters, indie game characters, Vtuber avatars, or company mascots, no licencing issues arise. For third-party IP such as popular anime characters, you are responsible for securing the appropriate licences before production. We do not produce unlicensed copies of trademarked characters.

Question 9

What is the difference between short-pile and long-pile plush fabric?

Accepted Answer

Short-pile plush, 2 to 5 mm, has a smooth, velvet-like finish that holds fine detail and colour printing well, ideal for characters with crisp features. Long-pile plush, 10 to 30 mm, is ultra-fluffy and extremely soft, perfect for animals, kawaii characters, and cloud-like textures. We also offer ultra-soft minky and mochi fabric for a premium, silky feel.

Question 10

Can you match specific Pantone or RAL colours?

Accepted Answer

Yes. We work with Pantone TPX and TPG colour references and can source or dye fabrics to match your brand colours closely. Perfect colour matching depends on fabric type, since some textures absorb dye differently, so we always produce a dyed swatch for your approval before cutting production fabric.

Question 11

Do you offer custom embroidery, printing, labels, and hang tags?

Accepted Answer

Yes to all. We offer embroidered features, heat-transfer printing for complex artwork, custom woven labels, custom hang tags, and poly-bag or box packaging with your branding. These are all available as add-ons, ask us during quoting.

Question 12

Can I add accessories like certificates of authenticity, boxes, or retail packaging?

Accepted Answer

Absolutely. We can coordinate custom printed gift boxes, poly-bag window boxes, certificates of authenticity, artist cards, and numbered edition tags. Full packaging design is available or we work from your supplied files. Packaging is quoted separately from the plush itself.

Question 13

What types of mascot costumes do you produce?

Accepted Answer

We produce full-body mascot costumes, head-only mascots, partial costumes, walkabout characters, inflatable mascots, sports team mascots, brand and corporate mascots, event characters, and school or university mascots. All designs are custom-built from your artwork or a brief, we can also create the character concept from scratch.

Question 14

What materials are used in mascot costume construction?

Accepted Answer

Mascot heads are built on a lightweight structural foam core with a plush fabric outer cover and airbrushed finish for fine detail. Bodies use performance fleece, anti-pill fabric, or EVA foam padding depending on the design. All materials are chosen for durability, breathability, and wearability over extended use.

Question 15

How do I provide measurements for a mascot costume?

Accepted Answer

After order confirmation we send a measurement guide covering height, chest, waist, hips, head circumference, and arm and leg length. If multiple performers will wear the costume, we recommend designing around an average size and including adjustment allowances. We also offer a standard performer size if you don't need a specific fit.

Question 16

Can mascot costumes be worn outdoors or in warm climates?

Accepted Answer

Yes, with appropriate precautions. We build in ventilation panels and mesh vision areas as standard. For hot-weather use, we recommend a cooling vest worn underneath and limiting continuous wear to 20 to 30 minutes. We can also produce lighter-weight versions using open-cell foam and breathable fabrics for tropical climates.

Question 17

How long does mascot costume production take?

Accepted Answer

A standard mascot costume takes 1 to 4 weeks for production from final design approval, plus 1 to 3 weeks for shipping. A photo and video approval is sent before shipping so you can confirm everything looks correct.

Question 18

Do you offer after-sale mascot costume repairs or replacement parts?

Accepted Answer

Yes. We keep your costume specifications on file so we can produce replacement parts such as heads, hands, or feet, or carry out repairs if the costume is returned to us. We also provide a basic care and cleaning guide with every costume to extend its lifespan.

Question 19

What is the typical production timeline from order to delivery?

Accepted Answer

Quote and design confirmation takes 1 to 3 days. Sample production takes 2 to 3 weeks. Bulk production takes 4 to 6 weeks after sample approval. Shipping by air freight takes 5 to 10 business days. Total from first enquiry to delivery at your door is typically 8 to 12 weeks. Rush timelines are available.

Question 20

What does the production process look like step by step?

Accepted Answer

First, quote and brief where you submit your design and requirements. Second, technical drawing where our team creates spec sheets and pattern files. Third, material sourcing and colour matching. Fourth, sample production. Fifth, sample review and revisions. Sixth, production approval. Seventh, bulk production with QC at every stage. Eighth, final inspection. Ninth, shipping with full tracking and documentation.

Question 21

Can I see my product during production?

Accepted Answer

Yes. We provide in-production photo updates at key stages, including fabric cut, sewn prototype, and pre-shipment inspection. For larger orders we offer a video call during the bulk run, so you feel confident about quality every step of the way, not just when the box arrives.

Question 22

Can I request revisions after seeing the sample?

Accepted Answer

Yes, up to two rounds of revisions are included at no charge, covering colours, proportions, accessory placement, and fill density. Structural design changes that alter the character concept entirely may incur an additional fee, and we will always advise before proceeding if extra charges apply.

Question 23

Do you offer rush or expedited production?

Accepted Answer

Yes, subject to our production schedule at the time. Rush production can reduce the bulk timeline to 2 to 3 weeks with an additional fee of 20 to 30 percent, and rush shipping via DHL Express in 3 to 5 days is also available. Contact us as early as possible if you have a hard deadline.

Question 24

Can I visit the manufacturing facility or have a virtual factory tour?

Accepted Answer

Our factory is based in China and we can arrange virtual video tours of the facility for larger orders or ongoing partnerships. On-site visits can be facilitated with advance notice.

Question 25

What fabrics and materials do you use?

Accepted Answer

Outer fabrics include short-pile polyester plush, long-pile plush, ultra-soft minky, mochi fabric, and velboa, available in hundreds of colours. Filling is hypoallergenic PP cotton for a soft, even feel. Eyes and noses use plastic safety-lock components rated for children 3 and up, and thread is colour-fast polyester. All materials pass ASTM F963 and EN71 testing requirements.

Question 26

Are your products safe for children?

Accepted Answer

Yes. All products are produced to ASTM F963, EN71, and CPSIA child-safety standards, using hypoallergenic stuffing, colour-fast and non-toxic dyes, and safety-lock eyes and accessories. Products intended for children under 3 are produced without any detachable small parts.

Question 27

What safety certifications can you provide?

Accepted Answer

We can provide ASTM F963, EN71, CE, and CPSIA test reports on request, carried out by accredited third-party labs such as SGS, BV, and Intertek. Certification requirements vary by destination market, so let us know where you're selling and we'll confirm exactly which certificates your order needs.

Question 28

Do you use eco-friendly or sustainable materials?

Accepted Answer

Yes, on request. We offer recycled polyester plush fabric made from post-consumer plastic bottles and organic cotton inner lining options. Eco-friendly materials may have a slightly longer lead time and a small price premium.

Question 29

Are the dyes and colours safe and colourfast?

Accepted Answer

All dyes are non-toxic, AZO-free, and REACH compliant, and we test colourfastness to rubbing, washing, and light exposure. Colours will not bleed or fade under normal use, and for products likely to be chewed by infants we can specify a saliva-resistant finish dye.

Question 30

How is the stuffing density selected?

Accepted Answer

Fill density is customised per product. A huggable pillow uses softer, looser fill for a squishy feel, while a display plush or collectible uses denser fill to hold its shape. You can specify preferred firmness when ordering, or we'll recommend the best density during the design phase.

Question 31

Which countries do you ship to?

Accepted Answer

We ship to 50+ countries including the United States, United Kingdom, Canada, Australia, Germany, France, Japan, South Korea, Singapore, and most of Europe and Asia-Pacific. If you're unsure whether we ship to your country, just ask and we'll confirm availability and an accurate shipping quote.

Question 32

What shipping methods and carriers do you use?

Accepted Answer

We ship via DHL Express in 3 to 5 days, FedEx International Priority in 2 to 4 days, standard air freight in 7 to 14 days, and sea freight in 25 to 45 days for large volume orders. All shipments are fully insured and tracked door to door.

Question 33

How long does shipping take after production is complete?

Accepted Answer

DHL and FedEx Express take 3 to 5 business days, standard air freight takes 7 to 14 business days, and sea freight takes 25 to 45 days depending on destination port. We dispatch within 1 to 2 days of your balance payment clearing.

Question 34

Do you handle export documentation and customs paperwork?

Accepted Answer

Yes, completely. We prepare all export documentation including commercial invoice, packing list, certificate of origin, and any required regulatory certificates, and guide you through HS codes, customs declarations, and import permits where needed. Import duties in your country remain your responsibility.

Question 35

Can I track my order after it ships?

Accepted Answer

Yes. You'll receive a tracking number and carrier link as soon as your order is dispatched, with automated email and SMS updates for DHL and FedEx shipments. For sea freight we provide regular milestone updates until delivery.

Question 36

What happens if my order is damaged or lost during shipping?

Accepted Answer

All our shipments are fully insured. In the unlikely event of damage or loss in transit, we file the carrier claim on your behalf and arrange either a replacement production run or a full refund. Please photograph any damaged packaging and notify us within 48 hours.

Question 37

How is the price per unit determined?

Accepted Answer

Unit price depends on design complexity, finished size, fabric type, accessories such as embroidery or packaging, and order quantity. The more units ordered, the lower the per-unit cost, since fixed pattern and tooling costs are spread across the run.

Question 38

Is there a separate design or setup fee?

Accepted Answer

If you provide complete, production-ready artwork with colour codes, there is no design fee. If our team creates or refines the character design, a design service fee applies based on complexity, and this fee is fully credited toward your bulk order when you confirm production.

Question 39

Are sample fees refundable?

Accepted Answer

Sample fees are credited in full against your bulk order when you proceed with production. They are not refunded as cash if you decide not to proceed, since the sample cost covers materials and skilled labour time.

Question 40

What are your payment terms and accepted payment methods?

Accepted Answer

Standard terms are a 50 percent deposit on order confirmation and a 50 percent balance before shipment. Accepted methods include bank transfer, PayPal, Wise, and major credit cards via Stripe. Prices are quoted in USD by default, with GBP, EUR, or AUD invoicing available on request.

Question 41

Do you offer volume discounts for large orders?

Accepted Answer

Yes. Unit price scales down with quantity, and orders above 500 units, 1,000 units, and 5,000 units each unlock a lower price tier, which is included in your quote so you can see the savings clearly.

Question 42

Do you offer ongoing pricing for repeat or subscription orders?

Accepted Answer

Yes. For brands with regular reorders we offer preferred partner pricing, priority production slots, and simplified reorder processes, since patterns and approvals already exist. Contact us to discuss a partnership arrangement.

Question 43

What does your quality assurance process look like?

Accepted Answer

Quality is checked at multiple stages, including incoming material inspection, in-line production checks, and a final pre-shipment inspection where every unit is physically examined. For orders above 500 units we can arrange a third-party independent inspection at an additional cost.

Question 44

What if I receive defective or incorrect products?

Accepted Answer

We take full responsibility for manufacturing defects. If items arrive damaged, defective, or not matching the approved sample, contact us within 7 days with photographs, and we will arrange a replacement production run at no charge or provide a proportional refund.

Question 45

Can I return or exchange custom-made orders?

Accepted Answer

Custom-manufactured orders are produced specifically for you, so they are non-refundable unless defective or significantly different from the approved sample. For ready-made products from our catalogue, standard returns apply.

Question 46

Can I make changes to my order after production has started?

Accepted Answer

Minor changes such as label wording or packaging colour may be possible depending on the production stage, so contact us immediately. Design or pattern changes after bulk production has begun are generally not possible without additional cost and delay.

Question 47

How do I care for and clean custom plush toys?

Accepted Answer

Most plush toys can be hand-washed in cool water with mild detergent and air-dried, since machine washing can deform the shape unless the label specifies it's safe. Surface spot-cleaning with a damp cloth is ideal for light dirt, and each product includes a care label with specific instructions.

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