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TERMS OF SERVICE

Last Updated: May 2026

Welcome to JollyAnime. By accessing or using our website, products, or services, you agree to comply with the following Terms of Service.

1. OVERVIEW

JollyAnime provides:

  • custom mascot costume services

  • custom plush toy manufacturing

  • plush toy design services

  • ready-made plush products

  • creative design solutions

These Terms apply to all visitors, customers, and users of the website.

2. ACCEPTANCE OF TERMS

By using this website, you confirm that:

  • you are legally able to enter into agreements

  • you agree to follow these Terms of Service

  • you will use the website lawfully

If you do not agree with these terms, please do not use the website.

3. CUSTOM ORDERS

Custom orders are created based on customer-provided ideas, artwork, logos, or instructions.

Customers are responsible for:

  • providing accurate information

  • reviewing all design previews carefully

  • approving final production details

Once production begins, changes or cancellations may not be possible.

4. INTELLECTUAL PROPERTY

Customers submitting artwork or characters confirm that they:

  • own the rights to the content, or

  • have authorization to use the content

JollyAnime is not responsible for copyright or trademark violations related to customer submissions.

We reserve the right to reject projects that may violate intellectual property laws.

5. PRICING & PAYMENTS

All prices are listed in the applicable currency shown on the website.

We reserve the right to:

  • change pricing at any time

  • refuse suspicious transactions

  • cancel orders due to pricing or technical errors

Production for custom orders generally begins after payment confirmation.

6. SHIPPING & DELIVERY

Shipping times are estimates only and may vary depending on:

  • production schedules

  • destination country

  • customs processing

  • courier delays

Customers are responsible for any applicable:

  • import duties

  • customs fees

  • taxes

Please review our Shipping Policy for additional details.

7. RETURNS & REFUNDS

Return and refund eligibility depends on the product type.

Custom-made products are generally non-refundable once production has started.

Please review our Return & Refund Policy before placing an order.

8. PRODUCT VARIATIONS

Because many products are handmade or custom-produced:

  • slight size variations may occur

  • colors may differ slightly from digital previews

  • handcrafted details may vary

These variations are considered normal and not defects.

9. PROHIBITED USE

Users may not:

  • misuse the website

  • attempt unauthorized access

  • copy or redistribute website content

  • use the website for unlawful activities

  • submit harmful or illegal materials

We reserve the right to suspend or terminate access for violations.

10. LIMITATION OF LIABILITY

JollyAnime shall not be liable for:

  • indirect damages

  • business losses

  • shipping delays

  • third-party service failures

  • customs delays

  • misuse of products

All products and services are provided on an “as available” basis.

11. THIRD-PARTY SERVICES

This website may use third-party providers including:

  • payment gateways

  • shipping companies

  • analytics tools

  • social media platforms

JollyAnime is not responsible for third-party policies or services.

12. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes indicates acceptance of the updated terms.

13. CONTACT INFORMATION

For questions regarding these Terms of Service, contact:

JollyAnime
Email: support@jollyanime.com
Instagram: @JollyAnime